When you are checking availability, please enter the promo code you have, along with the number of tickets and your preferred date. Please note there is a limited amount of seats available for promo codes on given days, so please refer to the pricing calendar for availability. Promo code discounts are always given off our retail price (not our online selling price).
All of our promo codes are subject to availability, so there may not be seat availability for the selected date. First, check the following things are correct- Ensure that the promo code you are entering matches the promo code on the promotional material. Check the validity period of the promo code and any black out dates of the promotion.
If all of the above is checked and the promo code still is not working, please call our reservations team on 02 8296 7222. Our staff will be able to check if the cruise is running on the given day and if your promo code discount is available for that cruise.
We do accept the above methods of payment; however, credit card is only available for online bookings. If you would like to pay by cash, you are welcome to visit one of our ticket outlets to pay for your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date. Please phone our reservations team to organise payment of your booking by phoning 02 8296 7222.
Immediately after booking, you will receive an email confirmation and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will show you all additional information you may need for the cruise.
Yes, we are able to resend your booking confirmation however, first check that your booking confirmation has not been sent to your 'Junk Email' folder of your email. If the email is not in this folder, please phone our reservations team on 02 8296 7222.
Please fill out our online enquiry form or call our events team on 02 8296 7222. We will tailor a package to suit your specific needs, budget, occasion and requirements.
Please visit our group discounts page for more information on our current group discounts. You can also fill out an online enquiry form or call us on 02 8296 7222 for a personalised quote.
To confirm your group booking or charter, a 20% deposit will be required. The full amount must be paid 10 days prior to the cruise date.
Minimum guest numbers must be confirmed two weeks prior to the cruise date. Numbers can increase after this time with the tickets paid in full at the time of increase of guests.
Various upgrades are available for our different cruises, however not all are available for every cruise. Please see the cruise pages for upgrades relating to specific cruise.
Unfortunately, our Magistic Two vessel is not accessible via wheelchair.
Our cruises depart from King St Wharf 5 - approximately a 5-minute walk from Darling Harbour. Please download our departure information flyer here for more information about parking and transport to our wharf.
The dress code for our cruises is dependent on the type of cruise. Our daytime lunch cruises are casual (E.g. shorts, dresses, skirts and tops) whereas our evening dinner cruises are smart casual (E.g. trousers, collared shirts, dresses, jeans). Our special event cruises can range from smart casual to formal - so feel free to dress up for the occasion!
Our buffet includes a wide range of dishes suitable for non-seafood diners. Please view our menu for more information.
On our scheduled lunch or dinner cruises, we only offer our deluxe harbour buffet menu. However, if you are wishing to privately hire a boat or deck, we have a range of different menu options to suit a variety of functions. Please contact our events team for more information on 02 8296 7222.
We will make every effort to cater for your dietary requirements and allergies including vegetarian, halal and gluten free. However, due to our large operation, we cannot 100% guarantee that certain ingredients will not be in our food and the company explicitly accepts no liability.
For serious food allergies we want our customers to make their own decisions on selecting their meals. Our staff comments are only to assist you in making an informed decision. In exceptional circumstances, if you or one of your guests wishes to bring their own meal we are happy to accommodate them.
We have a dedicated Executive Chef that is flexible in catering to most special requirements, however, please submit any special requests at least 3 days prior to your cruise date. Please phone reservations on 02 8296 7222 for any special requests or alternatively please send us an online enquiry form.
There is strictly no BYO food or alcohol on all of our cruises. Beverages can be purchased onboard from the bar or a beverage package can be purchased. We have two different beverage upgrades available. Please click on the link for more information.
A beverage package must be purchased by all guests in a group aged 18 or older.