“Natalie was fabulous and literally went above and beyond to ensure we had an amazing time!!!”
“Thank you for making my son's 21st so special. The cruise was really good, food was beautiful and the staff were so professional and nothing was too much to ask of them. A great time was had by all :)”
“Thank you for allowing us to celebrate our wedding on the Magistic.”
We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.