“Excellent experience, even better than expected. All family members from age 17 to 53 years really had a good time. Thank you.”
“Thank you for the best NYE experience ever! It exceeded our expectations and we had an absolute fantastic time from the time of boarding til our return. The music, food, beverage and service were absolutely amazing!!!”
“We appreciated the flexibility with providing alternative meals for young people. Would like some of the profits from the New Years cruises to go to help Sydney fire efforts.”
We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.