As Sydney Harbour’s premier cruise operator the health and safety of our guests and crew is our highest priority. As such we have implemented rigorous infection control procedures to ensure the safety, health and hygiene of everyone onboard.
- All team members will undertake infection control training on commencement of employment.
- Staff will be required to undertake mandatory temperature checks at the start of each shift.
- Upon arrival for your cruise proceed directly to your designated wharf and boarding point.
- Gangways and pontoons will be marked to indicate 1.5m distancing between groups.
- Crew will conduct temperature checks for all guests at the boarding gangway.
- Before being seated the digital boarding pass will need to be presented to the Cruise Director.
- We encourage patrons to download the COVIDSAFE app.
- We will comply with NSW regulations for safe distancing of patrons with reduced vessel capacities.
- Menus are included on your digital boarding pass to assist with contactless ordering.
- All table settings will be polished and handled by staff wearing disposable gloves.
- Hand sanitiser will be available at boarding points as well as multiple locations onboard the vessel.
- Sanitising wipes will be available on request.
- Enhanced cleaning of the vessels will be carried out at regular intervals with a focus on high contact areas including bathrooms, bar tops and handrails etc.
- All patrons are encouraged to use contactless payment for all onboard payments.
Australian Cruise Group
25 March - 23 September 2020 (whilst NSW or Federal restrictions apply)
Applies to all new bookings made between 25 March – 23 September 2020 with cruise dates in the future commencing 1 October 2020
RISK FREE BOOKING | ZERO CANCELLATION FEE
If you make a booking with us and we are unable to perform the cruise due to either a federal or NSW Government restriction related to COVID-19, we will offer you a 100% refund.
Any new reservation made directly with Australian Cruise Group during COVID-19 period between 25 March – 23 September for cruise dates from 1 October onwards can be changed or cancelled at no charge, up to 72hrs prior to departure time (excludes New Year’s Eve cruises).
ZERO DEPOSIT bookings are available for all group bookings and Charter cruises during the COVID-19 period.
Frequently Asked Questions
General Booking
1) I have a promo code, how do I use this for my booking?
When you are checking availability, please enter the promo code you have, along with the number of tickets and your preferred date. Please note there is a limited amount of seats available for promo codes on given days, so please refer to the pricing calendar for availability. Promo code discounts are always given off our retail price (not our online selling price).
2) My promo code is not working, what do I do?
All of our promo codes are subject to availability, so there may not be seat availability for the selected date. First, check the following things are correct- Ensure that the promo code you are entering matches the promo code on the promotional material. Check the validity period of the promo code and any black out dates of the promotion.
If all of the above is checked and the promo code still is not working, please call our reservations team on (612) 8296 7354. Our staff will be able to check if the cruise is running on the given day and if your promo code discount is available for that cruise.
3) Can payment for a cruise be made via cash, cheque or direct deposit?
We do accept the above methods of payment; however, credit card is only available for online bookings. If you would like to pay by cash, you are welcome to visit one of our ticket outlets to pay for your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date. Please phone our reservations team to organise payment of your booking by phoning (612) 8296 7354.
4) How do I confirm my booking?
Immediately after booking, you will receive an email confirmation and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will show you all additional information you may need for the cruise.
5) I have not received any email confirmation. Can you please resend the booking confirmation?
Yes, we are able to resend your booking confirmation however, first check that your booking confirmation has not been sent to your 'Junk Email' folder of your email. If the email is not in this folder, please phone our reservations team on (612) 8296 7354.
6) Why are special event cruises on public holidays so expensive?
The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to double the pay rates on all public holidays prescribed by the government. For example, the minimum rate of pay for a waiter/ess or kitchen hand on a public holiday is approximately $50+ per hour, which is reflected in the cruise price.
7) Why are Christmas Day cruises so expensive?
The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to triple the pay rates on all public holidays prescribed by the government. For example, the minimum rate of pay for a waiter/ess or kitchen hand on a public holiday is approximately $80+ per hour, which is reflected in the cruise price.
Charter & Group Bookings
1) How do I obtain a quote for private boat hire?
Please fill out our online enquiry form or call our events team on (612) 8296 7354. We will tailor a package to suit your specific needs, budget, occasion and requirements.
2) Is there a special discount rate for group bookings?
Please visit our group discounts page for more information on our current group discounts. You can also fill out an online enquiry form or call us on (612) 8296 7354 for a personalised quote.
3) Can I leave a deposit for a group booking or charter?
To confirm your group booking or charter, a 20% deposit will be required. The full amount must be paid 10 days prior to the cruise date.
4) When do guest numbers have to be confirmed?
Minimum guest numbers must be confirmed two weeks prior to the cruise date. Numbers can increase after this time with the tickets paid in full at the time of increase of guests.
General Cruise
1) What upgrades are available and what do they include?
Various upgrades are available for our different cruises, however not all are available for every cruise. Please see the cruise pages for upgrades relating to specific cruise.
2) Is the cruise wheelchair accessible?
Unfortunately, our Magistic Two vessel is not accessible via wheelchair.
3) Where is the departure wharf located and how do we get there?
Our cruises depart from King St Wharf 5 - approximately a 5-minute walk from Darling Harbour. Please download our departure information flyer here for more information about parking and transport to our wharf.
4) What is the dress code for our cruises?
The dress code for our cruises is dependent on the type of cruise. Our daytime lunch cruises are casual (E.g. shorts, dresses, skirts and tops) whereas our evening dinner cruises are smart casual (E.g. trousers, collared shirts, dresses, jeans). Our special event cruises can range from smart casual to formal - so feel free to dress up for the occasion!
Food & Menu
1) I do not eat seafood are there other alternatives available on the buffet?
Our buffet includes a wide range of dishes suitable for non-seafood diners. Please view our menu for more information.
2) Are any other menu options available?
On our scheduled lunch or dinner cruises, we only offer our deluxe harbour buffet menu. However, if you are wishing to privately hire a boat or deck, we have a range of different menu options to suit a variety of functions. Please contact our events team for more information on (612) 8296 7354.
3) Do you cater for special dietary requirements? E.g. Vegetarian, Halal, Gluten Free?
We will make every effort to cater for your dietary requirements and allergies including vegetarian, halal and gluten free. However, due to our large operation, we cannot 100% guarantee that certain ingredients will not be in our food and the company explicitly accepts no liability.
For serious food allergies we want our customers to make their own decisions on selecting their meals. Our staff comments are only to assist you in making an informed decision. In exceptional circumstances, if you or one of your guests wishes to bring their own meal we are happy to accommodate them.
We have a dedicated Executive Chef that is flexible in catering to most special requirements, however, please submit any special requests at least 3 days prior to your cruise date. Please phone reservations on (612) 8296 7354 for any special requests or alternatively please send us an online enquiry form.
4) Is BYO food or alcohol allowed?
There is strictly no BYO food or alcohol on all of our cruises. Beverages can be purchased from our fully licensed bar onboard .
SEND US A NOTE IF YOU HAVE ANY QUESTIONS
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Testimonials
- " My family and I had an enjoyable lunch and tour afterwards. Thank you and your staff for a lovely afternoon!"
Sep/27/2014
4.5 - " Extremely satisfied. "
Sep/23/2014
4.3 - " My wife and I thought the tour was conducted in a very efficient manner. We were more than happy and had a very enjoyable day. Thank You!"
Sep/22/2014
5 - " We had a fabulous time on our cruise taking hubby out for fathers day, from the food to the wait staff. We had an awesome time with our kids who enjoyed the cruise and yummy food. It wasnt overcrowded and the food was delicious. THANK YOU. "
Sep/07/2014
4.8618164 - " My trip on Thursday, Sept 4 was made more pleasant by the personable attendance of "Kurt" whose person centered approach was exemplary - creating a fabulously fun & fantastic experience. "
Sep/04/2014
4.8618164
