Frequently Asked Questions

1) I have a promo code, how do I use this for my booking?

When you are checking availability, please enter the promo code you have, along with the number of tickets and your preferred date. Please note there is a limited amount of seats available for promo codes on given days, so please refer to the pricing calendar for availability. Promo code discounts are always given off our retail price (not our online selling price).

2) My promo code is not working, what do I do?

All of our promo codes are subject to availability, so there may not be seat availability for the selected date. First, check the following things are correct- Ensure that the promo code you are entering matches the promo code on the promotional material. Check the validity period of the promo code and any black out dates of the promotion.

If all of the above is checked and the promo code still is not working, please call our reservations team on (612) 8296 7354. Our staff will be able to check if the cruise is running on the given day and if your promo code discount is available for that cruise.

3) Can payment for a cruise be made via cash, cheque or direct deposit?

We do accept the above methods of payment; however, credit card is only available for online bookings. If you would like to pay by cash, you are welcome to visit one of our ticket outlets to pay for your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date. Please phone our reservations team to organise payment of your booking by phoning (612) 8296 7354.

4) How do I confirm my booking?

Immediately after booking, you will receive an email confirmation and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will show you all additional information you may need for the cruise.

5) I have not received any email confirmation. Can you please resend the booking confirmation?

Yes, we are able to resend your booking confirmation however, first check that your booking confirmation has not been sent to your 'Junk Email' folder of your email. If the email is not in this folder, please phone our reservations team on (612) 8296 7354.

6) Why are special event cruises on public holidays so expensive?

The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to double the pay rates on all public holidays prescribed by the government. For example, the minimum rate of pay for a waiter/ess or kitchen hand on a public holiday is approximately $50+ per hour, which is reflected in the cruise price.

7) Why are Christmas Day cruises so expensive?

The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to triple the pay rates on all public holidays prescribed by the government. For example, the minimum rate of pay for a waiter/ess or kitchen hand on a public holiday is approximately $80+ per hour, which is reflected in the cruise price.