As Sydney Harbour’s premier cruise operator the health and safety of our guests and crew is our highest priority. As such we have implemented rigorous infection control procedures to ensure the safety, health and hygiene of everyone onboard.
- All team members will undertake infection control training on commencement of employment.
- Staff will be required to undertake mandatory temperature checks at the start of each shift.
- Upon arrival for your cruise proceed directly to your designated wharf and boarding point.
- Gangways and pontoons will be marked to indicate 1.5m distancing between groups.
- Crew will conduct temperature checks for all guests at the boarding gangway.
- Before being seated the digital boarding pass will need to be presented to the Cruise Director.
- We encourage patrons to download the COVIDSAFE app.
- We will comply with NSW regulations for safe distancing of patrons with reduced vessel capacities.
- Menus are included on your digital boarding pass to assist with contactless ordering.
- All table settings will be polished and handled by staff wearing disposable gloves.
- Hand sanitiser will be available at boarding points as well as multiple locations onboard the vessel.
- Sanitising wipes will be available on request.
- Enhanced cleaning of the vessels will be carried out at regular intervals with a focus on high contact areas including bathrooms, bar tops and handrails etc.
- All patrons are encouraged to use contactless payment for all onboard payments.
Australian Cruise Group
25 March - 23 September 2020 (whilst NSW or Federal restrictions apply)
Applies to all new bookings made between 25 March – 23 September 2020 with cruise dates in the future commencing 1 October 2020
RISK FREE BOOKING | ZERO CANCELLATION FEE
If you make a booking with us and we are unable to perform the cruise due to either a federal or NSW Government restriction related to COVID-19, we will offer you a 100% refund.
Any new reservation made directly with Australian Cruise Group during COVID-19 period between 25 March – 23 September for cruise dates from 1 October onwards can be changed or cancelled at no charge, up to 72hrs prior to departure time (excludes New Year’s Eve cruises).
ZERO DEPOSIT bookings are available for all group bookings and Charter cruises during the COVID-19 period.
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- Guiding Principles
Guiding Principles
To Achieve Desired Results
Magistic Cruises believes in the importance of maximising employee and product efficiency to achieve desired results in every sphere of activity in the tourism industry.
To Strive For Excellence
In our efforts to keep pace with the times and achieve excellence, we strive to think outside the box and come up with innovative ideas that help enhance the quality of our products and services.
To Ensure Quality at Every Touch Point
At Magistic Cruises, we believe in ‘attention to detail’ that ensures ‘quality that transcends all benchmarks’ at every touch point. This essentially helps us earn and maintain a perfect reputation in the industry.
To Encourage our Employees
Our greatest strength lies in the various teams that work behind the scenes to ensure our reputation remains intact. We strive to be appreciative of the essential roles they play in the organisation and create a working environment that is conducive to nurturing their ability and creativity.
To Respect our Environment
Magistic Cruises acknowledges its responsibility to the community and the environment in which it operates, doing what it takes to ensure that environment-friendly practices are implemented at all operational levels.
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