As Sydney Harbour’s premier cruise operator the health and safety of our guests and crew is our highest priority. As such we have implemented rigorous infection control procedures to ensure the safety, health and hygiene of everyone onboard.
25 March - 23 September 2020 (whilst NSW or Federal restrictions apply)
Applies to all new bookings made between 25 March – 23 September 2020 with cruise dates in the future commencing 1 October 2020
RISK FREE BOOKING | ZERO CANCELLATION FEE
If you make a booking with us and we are unable to perform the cruise due to either a federal or NSW Government restriction related to COVID-19, we will offer you a 100% refund.
Any new reservation made directly with Australian Cruise Group during COVID-19 period between 25 March – 23 September for cruise dates from 1 October onwards can be changed or cancelled at no charge, up to 72hrs prior to departure time (excludes New Year’s Eve cruises).
ZERO DEPOSIT bookings are available for all group bookings and Charter cruises during the COVID-19 period.
1) These Terms of Service set out the terms on which you (on behalf of yourself and any person on whose behalf you are booking, together "you" or "your") book through Sydney Bookings and travel on any cruise operated by Magistic Cruises (referred to as “we”, “us” and “our” below). These Terms of Service constitute the agreement between you and us.
2) Individual bookings (less than 6 guests): Requires a full payment at the time of the booking. These bookings are 100% non-refundable.
3) Group bookings (6 guests or more): The guest has a choice to pay a 20% deposit to confirm the booking, if the cruise date is more than 14 days in advance. The customer must confirm the final number of guests 7 days prior to the cruise date and are required a full and final payment. Credit will be issued for any reduction in final passenger numbers up to 7 days prior to the cruise date.
4) Change cruise date (transfer your booking): Any request to transfer a booking to another date must be made 72 hours prior to the cruise date. Such transfer of bookings are subject to availability of seats at the same price for the new cruise date. If the price is higher for the new cruise date, you will be required to pay the difference in addition to the minimum transfer fee.
5) Transfer fee: There is a $20 per person minimum transfer fee will apply. New Year’s Eve cruise tickets cannot be transferred to a different date.
6) All cruise fares are quoted in Australian Dollars and include Australian Goods and Services Tax.
7) We reserve the right, if we consider necessary (for example, due to mechanical breakdown, for safety reasons or weather conditions), to substitute vessels without notice (including any vessels of a third party), deviate from a vessel’s advertised route, change any menu, service, schedule, program, performance or cruise fare. We will endeavour to provide a similar quality vessel, route, menu, service, schedule, program, performance or cruise fare (as the case may be) in these circumstances. In such circumstances, we will not be liable for your direct or indirect loss, or to refund any fares or portions of fares, nor will we be liable for any other damage, loss, expense, loss of time, disappointment, inconvenience, or any other consequential loss suffered by you.
8) We will make every effort to cater for your special dietary requirements and allergies. If you have any special dietary requirements please inform our reservation staff upon placing your booking. However, we cannot guarantee that certain products will not be in our food, and we explicitly accept no liability. For serious food allergies you must make your own decisions on selecting meals. Our staff’s comments are only to assist you in making an informed decision. In exceptional circumstances, with our prior written consent you (or one of your guests) may bring your own meal.
9) Our cruises operate on busy waterways and are subject to the risks and perils of cruising on such waterways including loss, damage and injury arising out of or in connection with changing tidal and weather conditions and the navigation of other craft. To the extent permissible by law, we will not be responsible in tort, contract or otherwise for any loss or damage arising out of injury or death sustained by you or any other passenger, howsoever arising and whether or not arising as a result of our negligence or failure to render due care and skill. You enter into this agreement and book and travel on our cruises at your own risk. If however any guarantees, terms, conditions or warranties are implied into this agreement by any law of the Commonwealth or New South Wales, the exclusion of which would contravene that law or cause part or all of this clause to be void, then to the extent permissible by law:
(a) We exclude all other guarantees, terms, conditions and warranties; and
(b) Our liability for breach of such guarantee, term, condition or warranty is limited to the supply of the relevant cruise again or the cost of re-supplying the cruise.
10) We exclude all liability for any loss or damage to clothing or personal items/belongings howsoever arising and whether or not our liability arises in tort, contract or otherwise.
11) We may contract or arrange for third parties to provide the whole or part of the cruise and any related services to you. You must not bring any claims or actions against such third parties. If you bring such a claim or action in breach of this agreement, you agree to indemnify us and the person against whom the claim or action is made against the consequences of that claim or action. You agree that in entering into this agreement, we are acting as the agent of and trustee for each of our employees, officers, agents and subcontractors, and each of these persons is deemed to be a party to the contract for the purpose of entitling each of them to enforce, have the benefit of and rely upon these Terms of Service.
12) Australian and NSW law requires you to be 18 years or over to be served alcoholic beverages. At no time will any person exhibiting the following, be admitted onto, or served alcohol on the vessel: is intoxicated (as per the RSA); is aggressive, quarrelsome or disorderly; is, or is suspected of being, under the influence or in possession of any illicit substance; is found soliciting from patrons or staff. We reserve the right to refuse admission / boarding to any passenger deemed to be in breach of NSW RSA guidelines, in this instance NO REFUND will be given in part or full.
13) This agreement is to be governed by and is to be construed in accordance with the laws in force in New South Wales. Any action, claim, suit or proceeding arising out of or connected in any way with this agreement or the cruise will only be brought in the Courts of New South Wales.
14) If any of these provisions are unenforceable, this shall not affect the enforceability of any other part of the provision or any other provision. In the event of inconsistency between these Terms of Service and any other terms, these Terms of Service will prevail to the extent of the inconsistency. No waiver or variation of this agreement will have binding effect unless such waiver or agreement is in writing and signed by us.
15) Please note that whilst we are delighted to welcome well-behaved children on board our vessels/cruising restaurants, we do not provide high chairs due to safety reasons. If you have infants, like an airline, you must book and pay the relevant price and declare at time of booking, as they must be included in the manifest. If infants are booked, we will facilitate extra space for stroller or pram on request.
1) Magistic Cruises (referred to as “we”, “us” and “our” below) is only a booking agent for the tour operator and shall not be held liable for any damages, loss, injury or inconvenience arising in connection with the contents of this publication or the tour operation.
2) The tour you are booking is operated by a third party tour operator. We are the booking agent. By purchasing a ticket you hereby accept the third party tour operator’s full terms of service. Once booked and paid for, tickets are non-refundable.
3) Children under the age of 16 must be accompanied by an adult.
4) Those with medical conditions, food allergies or who may be pregnant should check menu inclusions and full tour details before dining or travelling.
5) Travel is at your own risk.
6) All tours are weather dependant and are subject to cancellation.
7) Any discounts must present valid proof of discount or full fare will be charged.
8) No refunds will be given and all conditions are subject to change without notice.
9) For further queries, feedback or lost and found, please contact us.
10) Prices are not available for any event night or special event tours.
11) Prices include GST and are valid until 2021.
Easy way to book, check availability, add passengers and pay with credit card.
Please call our cruise consultant at (612) 8296 7296 and book over the phone and pay with credit card.
Visit our office at King Street Wharf 5 and book and pay with cash.
Book & pay later
Call our cruise consultant to book, pay a deposit with credit card and pay balance closer to cruise date.
WHY PAY IN FULL?ONLINE GROUP BOOKINGS (For 6 GUESTS OR MORE)
Book online with 20% deposit
Balance due 7 days prior to cruise date | Valid only for cruise bookings 14+ days in advance
Available on selected cruises only