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Terms of Service

These Terms and Conditions set out the terms on which you (on behalf of yourself and any person on whose behalf you are booking, together "you" or "your") book through Australian Cruise Group Pty Ltd ABN 89 152 554 302 (referred to as "we", "us" and "our" in these Terms and Conditions) for all bookings, reservations, products and cruises operated by us including Sydney Showboats, Magistic Cruises, Cruising Restaurants of Sydney, Magistic Events, and any other cruises, websites, operations or entities operated by us or a third-party. These Terms and Conditions constitute the agreement between you and us.

General Terms & Definitions

All cruise fares are displayed and quoted in Australian dollars and inclusive of Goods & Services Tax (GST).

Amendment or transfer fees may apply for change of date or amendments. Please refer to the relevant section.

Bag searches may be requested by the Captain or Cruise Director if deemed necessary for safety or any breach of compliance by bringing on board weapons, narcotics, or alcohol. If you resist, we reserve the right to contact the police in the interest of passenger safety.

Boarding pass is your document (email) showing cruise details and specific additional information associated with the booking.

Boat means the Operator’s boat.

Booking fees are generally additional charges associated with making a booking (we do not charge booking fees).

Captain means the duly qualified person in charge of the Vessel.

Charter is the exclusive private booking of a Vessel with or without catering and other services.

Charterer means you, being the client who has agreed to undertake the Charter.

Charter quote value is the amount the client has agreed to pay towards a Charter based on Minimum guaranteed number of guests indicated either on the Charter quote or the final invoice. The higher of the 2 values based on Minimum guaranteed number of guests will apply.

Children are aged 14 years and under. A child is not allowed to travel without being accompanied by an adult.

COVID-19 refers to the coronavirus disease, which has resulted in various lockdowns and caused the closure of cruises until the restrictions to operate are lifted.

Customer means a person making a booking for a cruise or a Charter.

Credit card surcharge will apply if payments are made by a credit card. Percentage of surcharge will depend on the relevant card used.

Cruise director means the person nominated by the Operation in charge of delivering the cruise or Charter.

E-ticket is your document which shows cruise details and specific additional information associated with the booking.

Group means all the passengers in a booking of 10 or more people who will take part in the cruise.

Guest means any person either booked on or on board a scheduled cruise or Charter.

Minimum age of 18 years will apply for anyone to make a booking under their name. If you are under 18 years of age your booking must be made in the name of an accompanying adult.

Minimum guest number means the greater of any minimum number of guests specified on the Charter proposal or as agreed by us before the Charter.

Minimum guaranteed number of guests means final number of passengers confirmed for a group or a Charter booking, 7 days prior to the cruise.

No-show means a confirmed passenger or group who fails to board a Vessel prior to departure. In the case of a no-show, a no-show fee of 100% of the booking charge will apply, irrespective of the reason.

Operator means the owner or Operator of the Vessel.

Passenger means any person either booked on or on board a scheduled cruise or Charter.

Scheduled cruises are cruises operated either on a daily or regular basis.

Special event cruises are New Year’s Eve cruises, Australia Day cruises, Valentine’s Day cruises, Vivid Sydney cruises, Christmas Day cruises, Boxing Day cruises, or any other cruises as indicated on our website which may change from time to time.

Tax invoice is the document which shows the value of the cruise.

Third-party is an Operator of a Vessel or a cruise not directly owned by Australian Cruise Group.

Vessel means the Operator’s Vessel or Vessels.

Cruise Operation

We reserve the right, at our sole discretion or that of the Operator or Captain, to vary the agreed course because of weather, wave height, traffic, Vessel survey restrictions, or any other cause which the Operator or the Captain believes is justified in the interests of the comfort or safety of passengers, crew, the Vessel and other Vessels.

You acknowledge that the Captain has the sole discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and good order of the Vessel, its passengers and crew with regard to the weather conditions and other activity on the waterways in which the Vessel operates.

Safety is of paramount importance. You must follow the instructions and directions of the Captain, Cruise Director and crew (management on board) at all times.

Wherever possible you must take reasonable precautions to ensure the safety of yourself and others in your care (particularly children).

You must always use the hand and guardrails whilst moving around the Vessels for safety reasons.

You must always wear comfortable and appropriate shoes, suitable for a boat.

All cruises operate subject to minimum loading to make it viable.

The Company reserves the right to transfer your booking to a similar cruise on the same cruise date.

We will advise you details of your new cruise by forwarding you a new e-ticket with all the cruise details. We will always endeavour to assign you to a cruise that operates closer to your departure time and duration of cruise. On receiving your new e-ticket please review the cruise details including the menu and inclusions.

If you wish to not proceed with the scheduled new cruise please forward the new e-ticket to the following email (help@australiancruisegroup.com.au) at least 24 hours prior to departure so that we can reschedule your cruise to the next available departure.

Scheduled Daily Cruises

A scheduled cruise is a regular lunch, sightseeing or dinner cruise and does not include New Year’s Eve and special event cruises.

INDIVIDUAL BOOKINGS

An individual booking is defined as all bookings having less than 10 passengers on a single E-ticket.

Individual bookings require full payment at time of booking.

GROUP BOOKINGS

Group bookings are defined as all bookings for 10 or more passengers on a single E-ticket.

Group bookings can be made with a 20% deposit up to 24 days prior to the cruise date. Final payment is required 21 days prior to cruise.

If your cruise date is less than 21 days ahead of the booking date, full payment is required to confirm your booking.

Cancellation Fees

The below cancellation terms will apply irrespective of personal circumstances/reasoning. We will not engage in any correspondence for cancellation requests made within the 100% cancellation fee period.

Scheduled Lunch and Dinner Cruises
Individual Bookings (up to 10 passengers)
Up to 4 days | 0% cancellation fee. Full refund provided.
Last 3 days | 100% cancellation fee

Group Bookings (10+ passengers)
Up to 7 days | 0% cancellation fee. Full refund provided.
Last 6 days | 100% cancellation fee

Australia Day Cruises
Up to 04 January | 0% cancellation fee. Full refund provided.
04 January – 18 January | 50% cancellation fee
19 January onwards | 100% cancellation fee

Valentine’s Day Cruises
Up to 23 February | 0% cancellation fee. Full refund provided.
24 February – 07 February | 50% cancellation fee
08 February onwards | 100% cancellation fee

VIVID Sydney Cruises
Individual Bookings (up to 10 passengers)
Up to 4 days | 0% cancellation fee. Full refund provided.
Last 3 days | 100% cancellation fee

Group Bookings (10+ passengers)
Up to 7 days | 0% cancellation fee. Full refund provided.
Last 6 days | 100% cancellation fee

Christmas Day Cruises
01 January – 30 November | 0% cancellation fee. Full refund provided.
01 December – 15 December | 50% cancellation fee
16 December onwards | 100% cancellation fee

Boxing Day Cruises
01 January – 30 November | 0% cancellation fee. Full refund provided.
01 December – 15 December | 50% cancellation fee
16 December onwards | 100% cancellation fee

New Year’s Eve
01 January – 30 October | 0% cancellation fee. Full refund provided.
01 November – 30 November | 40% cancellation fee
01 December – 15 December | 60% cancellation fee
15 December onwards | 100% cancellation fee

All cancellation requests must be sent via email to help@australiancruisegroup.com.au. Please forward us the E-ticket for a faster refund process.

Once we have received your request, we will refund the ticket price paid in full to the exact credit card or payment method used for the booking.

No show passengers, a confirmed passenger who fails to board a vessel prior to departure, will receive no refund irrespective of reasoning, and a no-show fee of 100% will apply.

Guests who booked via online travel agents, or any other travel distribution partner, are advised to contact their booking provider for any cancellation or amendment request.

Transfer Bookings

All requests for change of cruise date booking transfer are only accepted via email at help@australiancruisegroup.com.au.

Scheduled Lunch and Dinner Cruises
Individual Bookings (up to 10 passengers)
Up to 4 days | 0% transfer fee
3 days – 1 day | 10% of ticket value (minimum $10 fee per person)
Last 24 hours | 50% transfer fee of total ticket value

Group Bookings (10+ passengers)
Up to 7 days | 0% transfer fee
6 days – 4 days | 10% of ticket value (minimum $10 fee per person)
3 days – 1 day | 50% transfer fee of total ticket value
Last 24 hours | 100% transfer fee of total ticket value

Once booked and paid for, all cruise tickets may only be transferred at our discretion. If we agree to any transfers to a different class or promotional price, you must pay the difference between the original booked price and the price of any transferred booking. No agreement will arise between you and us until we have received payment at the time of booking in accordance with this clause.

Transfer fees must be paid by credit card when contacted by our staff to facilitate transfer.

Transfer fees will not be waived under any circumstances.

New Year’S Eve Cruises

BOOKING POLICY

Please review all details on the website prior to making your booking, including terms of service for special event cruises.
All bookings require pre-payment.
All bookings from 02 September will require full payment at time of booking.

BOOK WITH A DEPOSIT (Available until 01 September)

You have the option to make a NYE cruise booking on select cruises by paying a 40% deposit on the total ticket value.
You must make the balance of the outstanding payment prior to 30 October.
If payment is not received by 30 October, the company reserves the right to cancel your booking and you will relinquish the deposit amount paid.

CHANGE OF DATE (CRUISE TRANSFERS)

Date changes are not permitted for all New Year’s Eve cruises

CANCELLATION POLICY

Cancellation requests must be made via email to help@australiancruisegroup.com.au only and must be received prior to 30 October.
No cancellation requests are allowed over the phone.
Please forward your e-ticket, along with your cancellation request.
All refunds are only paid to the exact mode of original payment (credit card used for booking) as allowed by banks to auto-transfer refunds.

CANCELLATION FEES

Please see the below schedule for the applicable cancellation fees for our New Year’s Eve cruises.

01 January – 30 October | 0% cancellation fee. Full refund provided.
01 November – 30 November | 40% cancellation fee
01 December – 15 December | 60% cancellation fee
15 December onwards | 100% cancellation fee

Based on the time of request and the cancellation table above, we will refund the balance owing to you.

NO SHOW PASSENGERS No show passengers – any confirmed passenger who fails to board the vessel prior to departure – WILL RECEIVE NO REFUND, irrespective of reasoning. A 100% no-show fee will apply (entire ticket value is relinquished).

AGENT BOOKINGS Guests booked via an online travel agent, or any other travel distribution partner, are advised to contact their booking provider for any cancellation or amendment requests. The above terms apply to all agent bookings.

COVID POLICY If the NSW government imposes any restrictions which prevent us from operating a NYE cruise, you will receive a full refund.

Personal circumstance (including inability to travel, restrictions in other jurisdiction) are not grounds for a refund, outside of the cancellation schedule.

Your personal health situation in relation to covid, is not grounds for a refund, outside of the cancellation schedule.

FIREWORKS DISPLAY CONDITIONS

Since 1999, guests have always enjoyed prime views of the fireworks display from the exclusion zone assigned for cruise boats by NSW authorities. Your Captain will make every effort to position the vessel for optimum viewing of the fireworks display. The exact location of the vessel cannot be guaranteed due to the heavy traffic and congestion on the harbour on NYE and the prevailing weather conditions.

Since 1999, the annual Sydney fireworks display has been organized by the NSW government and local government with no disruption. By purchasing this ticket, you acknowledge that if the fireworks are cancelled for any unforeseen reason, there will be no partial or full refund offered by Australian Cruise Group.

Special Event Cruises

We operate the following special event cruises:

Australia Day cruises, Valentine’s Day cruises, Vivid Sydney cruises, Christmas Day cruises, Boxing Day cruises, or any other cruise

PAYMENT POLICY
INDIVIDUAL BOOKINGS

An individual booking is defined as all bookings having less than 10 passengers on a single E-ticket.

Individual bookings require full payment at time of booking.

GROUP BOOKINGS

Group bookings are defined as all bookings for 10 or more passengers on a single E-ticket.

Group bookings can be made with a 20% deposit up to 24 days prior to the cruise date. Final payment is required 21 days prior to cruise.

If your cruise date is less than 21 days ahead of the booking date, full payment is required to confirm your booking.

FIREWORKS DISPLAY CONDITIONS
AUSTRALIA DAY

Australia Day fireworks are organised by the NSW government or its subsidiary. For any reason if the fireworks are cancelled which is beyond our control, no full or partial refund of the ticket will be offered.

OTHER EVENTS

Fireworks on Sydney Harbour are organised by the NSW government or its subsidiary. For any reason if the fireworks are cancelled which is beyond our control,no full or partial refund of the ticket will be offered.

Private Charter & Function Cruises

CHARTER PROPOSAL & QUOTATIONS

Charter proposals and quotations are presented to you based on your discussion with our Charter consultant or based on email, online or other enquiries. A Charter proposal and quote are only valid for 28 days from the date or otherwise as advised on the proposal and subject to availability of the Vessel at the time of confirmation.

The Charter is supplied subject to these Terms and Conditions provided to you with a Charter proposal and quotation.

Payment of the deposit in accordance with the Charter Proposal/cruise quotation/confirmed booking (invoice) constitutes your acceptance of the Terms and Conditions.

If there is any inconsistency between the Charter Proposal and these terms, the Charter Proposal will prevail to the extent of the inconsistency.

PRICING

The Charter price includes the cost of the Vessel, crew, and all other costs including food and beverage costs and related to operations of the Charter such as fuel, docking and navigation route charges. The pricing in this Charter Proposal is based on the minimum guest number confirmed by you. The full Charter price based on the minimum guest number will apply, even if the actual number of guests is less.

The Charter price is based on the day and the season of the booking. If you request a change to the date, the duration of or inclusions in the Charter and the Operator in its absolute discretion agrees to such changes, we will notify you of any changes to pricing (including due to any change of the day or the season on which the Charter will operate). You must pay the amended price. Any change of date is subject to availability of the Vessel and at the absolute discretion of the Operator.

DEPOSIT & PAYMENT SCHEDULE FOR CHARTER CONFIRMATION

You will be required to pay a deposit to confirm a Charter for your desired date of cruise.

PAYMENT SCHEDULE
Deposit Terms
To confirm a charter booking Deposit amount of 20% of the total quote Available during the validity of your quote or up to 28 days from date of quote, unless otherwise specified. Subject to availability.
Confirmation for charters booked within 30 days Full payment is required to confirm the charter. 30 days prior to cruise.
Balance payment Balance amount applicable 21 days prior to cruise.
CANCELLATION POLICY

All requests for cancellation must be sent in writing to help@australiancruisegroup.com.au

If you cancel the Charter at any time, you must pay the cancellation fee specified below and we and the Operator are entitled to retain the Cancellation fee. Where the Cancellation fee is greater than the Deposit, you must immediately pay us the difference between the Cancellation fee and the Deposit.

CANCELLATION FEES
Days to Charter date Cancellation fee Terms
Up to 91 days 0% Balance of deposit refunded after deducting any other costs incurred on behalf of the client, including menu tasting or any other contractual agreements with outsourced third-party providers, including AV, flowers etc.
90 – 28 days 20% Deposit forfeited as cancellation fee.
28 – 15 days 40% A total cancellation fee of 40% of the Charter quote value will apply. If the deposit or part payment paid to date is less than 40% of the Charter quote value, the client is obligated to pay the balance amount owing.
Balance of deposit refunded after deducting any other costs incurred on behalf of the client, including menu tasting or any other contractual agreements with outsourced third-party providers, including AV, flowers etc.
14 - 7 days 60% A total cancellation fee of 60% of the Charter quote value will apply. If the deposit or part payment paid to date is less than 60% of the Charter quote value, the client is obligated to pay the balance amount owing.
7 - 0 days 100% A total cancellation fee of 100% of the Charter quote value will apply. If the deposit or part payment paid to date is less than 100% of the Charter quote value, the client is obligated to pay the balance amount owing.

Special cancellation terms will apply if specifically indicated on your quote. This applies to charters on special event days and harbour events. In these instances, the cancellation fees specified on your quote are binding.

DAMAGE TO VESSELS

You are liable for any loss or damage to the Vessel, equipment or furnishings caused by you or any member of your Group, unless caused by the Operator’s negligence. If the Operator repairs any damage itself, you must pay the Operator the reasonable third-party costs of carrying out such repair.

We may charge any amount for the damages to any credit card provided by you or apply these charges against any bond provided by you.

MENU TASTING

Menu tasting is available for charters with a value greater than $15,000 for up to a maximum of 4 guests.

Menu tastings are held twice a month, please discuss with your charter consultant regarding the next available menu tasting schedule.

Our chef will present a choice of entrée and main course for the guests to understand the quality of catering. Dishes presented may not be exactly what have been chosen.

A charge of $100 per person applies for a menu tasting. This cost will be deducted from the final payment in relation to the charter, effectively making this a free service.

However, if charters once deposited are cancelled, the menu tasting charge will be deducted from the balance owing to the client as per the refund policy.

BOND

For a private Charter of the Vessel, you may be required to pay a refundable security bond at the time of booking for any damage cost to the Vessel by your guests.

All boats do not require a security bond to be paid. If there is an issue about paying bonds, please discuss with our Charter consultant and we may be able to recommend a boat that does not require a bond.

Our Charter consultant will advise you whether you may be required to pay a security bond for your desired Vessel(s) if it is specified by the boat owner. This will be indicated on your invoice. The boat owner will advise you of any damage cost to the Vessel prior to your group disembarking the Vessel. The boat owner’s decision in regard to the cost of the rectification is final.

The Operator can deduct the cost of repairs from the bond paid toward the Charter. If there is no damage to the Vessel, your bond will be refunded within 7 working days after the Charter cruise date.

CONFIRMATION OF CHARTER BOOKINGS

A Charter will be confirmed on receipt of the deposit specified in the quotation, which acknowledges your acceptance of these Terms and Conditions.

All bookings made within 30 days of booking date require full payment at the time of booking.

FINAL CONFIRMATION OF CHARTER DETAILS

Final guest numbers and final payment is required 14 days prior to the Charter unless otherwise agreed. Catering charges are based on the minimum guest number.

The guest numbers may increase if agreed by you and the Operator, however all charges are based on the higher of the minimum guest number and the actual number of guests.

METHOD & TIMING OF PAYMENTS

You must pay the Charter price in full – funds cleared in our account – at least 21 business days prior to the date of Charter, otherwise the Operator will not operate the Charter.

Credit will not be offered for any Charter cruises under any circumstances.

Payment must be made by credit card (surcharge applies), electronic funds transfer or (subject to prior written agreement) company cheque.

No refund will be given if the actual number of guests is less than the minimum guest number who board the Charter, irrespective of the reason.

INCLEMENT WEATHER

If the Charter is postponed by the Operator due to unsafe conditions (including due to a weather warning issued by the Bureau of Meteorology for the area of operation of the Charter, or other conditions considered unsafe by the Captain of the Vessel) then it will be rescheduled for the next available date suitable to both you and the Operator.

The decision to postpone a Charter is at the sole discretion of us and the Operator, and we and the Operator have no liability to you for such cancellation.

OPERATOR’S RESPONSIBILITY

The Operator will nominate appropriately qualified person(s) to be in charge of the Charter and the Vessel for the duration of the Charter, referred to in Terms and Conditions as the Captain and the Cruise Director.

DURATION OF CHARTER

The duration of the Charter includes the time taken to embark and disembark members of your Group. This is limited to one point of embarkation and one point of disembarkation unless otherwise agreed in writing.

The Operator is not responsible for any delays caused by the late arrival of members of your Group or delays at the wharf caused by crowds, the arrival of other Vessels, ferries, or any other item beyond the Operator’s control. The Operator is not responsible for delays at the point of disembarkation for reasons outside its control.

The Operator reserves the right to berth 10 minutes prior to the scheduled time for disembarkation. If necessary, any music or other entertainment will cease at such time.

All guests have 15 minutes to board and 15 minutes to disembark from the times stated in the booking confirmation, unless otherwise indicated on the cruise proposal for large Vessel Charters.

If the time taken for disembarking passengers takes longer than 20 minutes beyond the scheduled end of the Charter, you will be charged for this time pro rata to the Vessel charge as set out above in respect to Cruise Extensions. If the Captain is required to vacate the disembarkation point to let other Vessels berth, this time will also be charged at the same rate.

SUITABILITY OF THE VESSEL

It is your responsibility to inspect the nominated Vessel prior to the Charter to determine the Vessel’s suitability.

You represent and warrant to us and the Operator that you are satisfied with the Vessel and the standard of services offered by the Operator to be provided in respect of the Charter.

DECORATION & SIGNAGE

If the Operator agrees that you may decorate the Vessel, this must be done without the use of pins, adhesive tape, tacks, or anything which will leave a mark on the Vessel. In such case, decorations will take place at a mutually agreed time.

If the Vessel is damaged due to decorations, signage or anything else done by you to the Vessel, we may charge any amount for the damages to any credit card provided by you, or apply these charges against any bond provided by you.

CHARTER COURSE/ROUTE

The course to be undertaken during the Charter may be agreed in advance with the Operator or with the Captain. The Operator reserves the right, at its sole discretion or that of the Captain, to vary the agreed course because of weather, wave height, traffic, Vessel survey restrictions, or any other cause which the Operator or the Captain believes is justified in the interests of the comfort or safety of passengers, crew, the Vessel and other Vessels.

You acknowledge that the Captain has the sole discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and good order of the Vessel, its passengers and crew with regard to the weather conditions and other activity on the waterways in which the Vessel operates.

SUBSTITUTION OF VESSEL

The Operator may substitute another Vessel for the specified Vessel in the case of any unforeseen circumstances (including mechanical breakdown). In such cases, the Operator has no liability to you for such substitution provided that the substituted Vessel satisfactorily meets the Charter particulars and provides the level of services as originally agreed.

CHARTER EXTENSION & ADDITIONAL CHARGES

Any additional charges on the day of service are to be immediately charged to the credit card provided by you. This includes but is not limited to extensions of Charter, additional guests, additional services, pay-on-consumption beverages, waiting time for embarking and disembarking at wharves, water taxis and any other additional charges notified by the Operator.

If requested by you and then if agreed by the Cruise Director and the Captain in their absolute discretion, a Charter may be extended on the day of the Charter with Management consent.

We will advise you the additional cost of extension for you to decide whether to proceed with the extension.

Extension must be discussed and arranged a minimum 2 hours prior to the conclusion of the cruise.

Prior to extension you are required to pay for the additional cost of extension by credit card on board. The person providing credit card details must be on board the Charter to arrange payment for any additional charges.

The person providing credit card details is responsible for all payments on-consumption of any service including beverages, water taxi etc. The Cruise Director will present the final invoice and this account must be settled prior to disembarkation.

No post-payment is available for Charter extensions or other amounts due.

LIABILITY AND INDEMNITY

You agree to indemnify and hold harmless us, the Operator, their agents and employees, from and against any and all losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by you or members of your Group including:

  • Failure to follow any reasonable direction given by the Captain or crew
  • Failure to comply with any of these Terms and Conditions
  • Failure to comply with any warning sign
  • Unreasonable or unsafe behaviour
  • Wilful misuse of the equipment or facilities of the Vessel
  • Intoxication or the use of prohibited drugs
  • Bringing any weapons including firearms onto the Vessel
SWIMMING

Swimming is only permitted in certain parts of the harbour or the Charter area with prior arrangement with explicit permission of the Captain, under his/her direction and supervision, whilst the Vessel is stationary. You must comply with all requests of the crew at all times.

All requests for swimming during the course of a Charter must be in received by us in writing, 7 days prior to the Charter.

Please note swimming is not recommended on Sydney Harbour and all Vessels are not ideally suited for swimming. Guests undertake any swimming activity at their own risk. We will not be liable for death or any other injuries.

Gift Certificates

Gift certificates cannot be redeemed within 7 days of date of purchase.

Gift certificates purchased on or after 1 November 2019 are redeemable for at least three years after the day they were supplied or purchased (ACCC Compliance).

The entire value of the gift certificate (by product) must be used towards one booking or forfeited (we do not offer part credit).

Gift Vouchers are only valid for the cruise specified and are not valid on special event cruises or public holidays

If you have purchased a gift certificate by dollar value, the entire value of the gift certificate must be used towards one booking or forfeited (we do not offer part credit).

Payment in full is required for the purchase of gift certificates.

Gift certificates are non-refundable.

Gift certificates cannot be combined with any other offer.

Responsible Service Of Alcohol (RSA)

We are bound by the NSW Liquor Act and must abide by the guidelines for the responsible service of alcohol during all cruise operations.

We have the absolute discretion to refuse entry to any intoxicated passenger at boarding.

We also have the right to request disembarkation from the Vessel due to intoxication or for the safety of other passengers.

We will refuse service of alcohol to intoxicated patrons.

We will refuse service of alcohol to all guests below 18 years of age. You may be required to provide proof of age either at boarding or at any time during the cruise if requested by crew.

We may refuse service of alcohol to any individual in our absolute discretion at any time.

We do not serve shots or doubles under any circumstances.

You must not bring any illegal substance onto the Vessel.

Rowdy or unruly behaviour of any patrons will not be tolerated. If the behaviour falls outside socially accepted standards, then we and our representatives (Captain or Cruise Director) may do any of the following: (under such circumstance refunds will not apply)

  • Request you to disembark the Vessel at the nearest safe wharf
  • Terminate the Charter by birthing the Vessel at the nearest safe location and disembark either you, a group, or all passengers
  • Summons the police to remove any offending passengers
  • RESPONSIBLE SERVICE OF ALCOHOL POLICY.
    (The captain has complete discretion to refuse boarding if you are deemed to be intoxicated).

    The purpose of the beverage package is for you and your guests to enjoy beverages at your convenience. These packages are not designed to promote excessive consumption resulting in intoxication. All guests must use personal discretion not to become intoxicated. If a guest is deemed intoxicated by our crew they will be removed from the vessel and dropped off at the nearest wharf (at Captain’s discretion). If it is a group booking, and the group does not comply with the direction of the Cruise Director, the entire group will be required to leave the vessel. You will not receive any part payment, either for the cruise or the beverage package if you or the group are removed from the vessel due to intoxication. If you fail to comply with our directive, the Captain or Cruise Director will report the matter to the NSW Water Police. We would like to advise you that the NSW Water Police can access our vessels whilst they are underway, or at the nearest wharf, at their discretion.

Covid-19 Policy

OUR COMMITMENT

As Sydney Harbour’s premier cruise operator, the health and safety of our guests and crew is our highest priority. As such we have implemented procedures to ensure the safety, health, and hygiene of everyone on board.

We are committed to taking every step possible to keep our vessels compliant to Covid safety policies.

CONTACTLESS BOARDING

Upon arrival for your cruise proceed directly to your designated wharf and boarding point.

Gangways and pontoons will be marked to indicate 1.5m distancing between groups.

We comply with the NSW Government requirement that all guests check in individually with the Service NSW App. Any guest failing to do so will not be permitted to board.

Before being seated the digital boarding pass will need to be presented to the Cruise Director.

SAFE DINING

We comply with NSW regulations for hospitality venues.

Menus are included on your digital boarding pass to assist with contactless ordering.

HAND SANITISER

Hand sanitiser will be available at boarding points as well as multiple locations onboard the vessel.

Sanitising wipes will be available on request.

CLEANING

Cleaning of the vessels will be carried out at regular intervals with a focus on high contact areas including bathrooms, bar tops and handrails etc.

CONTACTLESS PAYMENT

All patrons are encouraged to use contactless payment for all onboard payments.

PASSENGER RESPONSIBILITY

Any guest is diagnosed with or displaying any symptoms of Covid should not attend the cruise.

If you demonstrate any symptoms of COVID-19 you are strictly not allowed to board the vessel. If we become aware of a passenger showing COVID-19 symptoms we have the right to refuse entry.

It is your responsibility to ensure that you are medically fit to undertake the cruise.

If you are feeling unwell at any time prior to boarding please bring it to the attention of the Cruise Director.

If at any time during the cruise, if you or any of the guests within your group are feeling unwell it is extremely important that you bring this to the attention of the Cruise Director.

General Liability Provisions

The Charters and cruises operate on busy waterways and are subject to the risks and perils of cruising on such waterways including loss, damage and injury arising out of or in connection with changing tidal and weather conditions and the navigation of other craft.

To the extent permissible by law, we will not be responsible in tort, contract or otherwise for any loss or damage arising out of injury or death sustained by you or any other passenger, howsoever arising and whether or not arising as a result of our negligence or failure to render due care and skill. You enter into this agreement and book and travel on Charters or cruises at your own risk. If however any guarantees, terms, conditions or warranties are implied into this agreement by any law of the Commonwealth or New South Wales, the exclusion of which would contravene that law or cause part or all of this clause to be void, then to the extent permissible by law:

  • We exclude all other guarantees, terms, conditions, and warranties; and
  • Our liability for breach of such guarantee, term, condition, or warranty is limited to the supply of the relevant cruise again or the cost of re-supplying the cruise.

It is a condition of these Terms and Conditions that any claim for loss or damage must be notified to us in writing within 7 days from the day the cruise, Charter or other relevant service finishes, and any court action, suit or proceeding must be brought no later than 1 year from the same day. If you fail to comply with either of these conditions, we will be forever discharged from all claims, suits, actions and/or proceedings relating to or arising out of or in any way connected with the cruise and we will be discharged from all liability whatsoever, including any liability for negligence.

It is a condition of the Charter that the liability of us, the Operator, its servants, agents, employees and subcontractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth) and that any claim for loss or damage must be notified in writing within 7 days from the day of the Charter and any court action, suit or proceeding must be brought within 1 year of that date.

We and the Operator accept no responsibility for loss or damage to goods brought on board and or left on the Vessel or the Operator’s premises prior to, during or after the Charter including clothing or personal items/belongings.

Neither party is liable to the other party for consequential loss or damage.

The Operator’s liability for breach of such guarantee, term, condition or warranty is limited to the supply of the relevant Charter again or the cost of re-supplying the Charter.

You are at all times responsible for the conduct of your Group

There are inherent risks and dangers on board any Vessel. All passengers participate in the Charter entirely at their own risk.

SPECIFIC RISKS AND LIABILITY

We contract and arrange for a third-party Operator to provide the whole of the Charter and any other cruise and any related services to you. You must not bring any claims or actions against such third parties. If you bring such a claim or action in breach of this agreement, you agree to indemnify us and the person against whom the claim or action is made against the consequences of that claim or action. You agree that in entering into this agreement, we are acting as the agent of and trustee for each of our employees, officers, agents, Operator and subcontractors, and each of these persons is deemed to be a party to the contract for the purpose of entitling each of them to enforce, have the benefit of and rely upon these Terms and Conditions.

Some of the tours, products, and cruises we operate may be considered dangerous and you should be aware of the risks involved before participating, which may include injury or death. Where the tours, products and cruises include activities that could be considered dangerous, you assume all of the inherent risks which are applicable to those activities. Certain medical conditions and medications may preclude you from participating in activities and you are responsible for confirming your ability to participate. You must use caution when participating in activities and inform us of any medical or other conditions.

MISCELLANEOUS TERMS

This agreement is to be governed by and is to be construed in accordance with the laws in force in New South Wales. Any action, claim, suit or proceeding arising out of or connected in any way with this agreement or the cruise will only be brought in the Courts of New South Wales.

If any of these provisions are unenforceable, this shall not affect the enforceability of any other part of the provision or any other provision. In the event of inconsistency between these Terms and Conditions and any other terms, these Terms and Conditions will prevail to the extent of the inconsistency. No waiver or variation of this agreement will have binding effect unless such waiver or agreement is in writing and signed by us.

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