“The crew members were so nice. The cruise was exceptional: great views of the city, the Opera House, the Bridge, the garden along the bay... It was simple but delighful!”
“We did a Vivid Cruise. Was a beautiful night and not crowded. Was amazing. Plenty of room for everyone to spread out.”
“Had a fantastic night. You guys really nailed it. Great value for money. No thing more to add.”
We send out a customer survey form to all guests that join us on board. This form aims to understand how we can improve our cruise experience for future guests. Our customer service team regularly follows up with guests that report a sub-optimal experience to better understand their concerns.
While we feature positive reviews on our website, all feedback is appreciated and taken into consideration when developing our products & training staff.