Magistic Sydney Harbour Sightseeing & Buffet Lunch Cruise

(All communication with the company must be made in writing to help@magisticcruises.com.au)

Please see our full terms of service on this link:  https://www.australiancruisegroup.com.au/terms-conditions These terms and services supersede all other information provided, either on a website or by any of our staff members.
 

Booking & Ticket Confirmation

• Guests must carefully review their booking confirmation and invoice to ensure the cruise date, number of guests, inclusions and pricing are correct.
• Any discrepancies must be reported to Australian Cruise Group via email to help@magisticcruises.com.au within 7 days of receiving the booking confirmation.
• Full payment is required at the time of booking for all scheduled and special event cruises, unless a deposit option is available.
• The Company reserves the right to transfer a booking to the next available cruise and issue a new e-ticket. Guests will be notified by email of such changes. If guests do not wish to proceed, they must inform the Company by replying to that email and a refund will be initiated.

Boarding & Late Arrivals

• Guests are advised to arrive at the wharf at least 15 minutes prior to boarding time stated on the ticket.
• Late arrivals and no-show passengers are not eligible for refunds or credits.
• All passengers, including infants, must be manifested for safety and security reasons. If you are cruising with an infant, please mention it in the additional comments when completing your booking.
• Other un-manifested guests will be refused boarding.

Cruise Operations & Inclusions

• Cruise programs, menus, beverages can be subject to change without notice.
• Beverage service (selection of beer, wine, soft drinks and juices) begins on boarding and concludes 15 minutes prior to the return time listed on your e-ticket.
• In the event that a 2-hour cruise is upgraded to a 3-hour cruise, the included drinks service will remain limited to the original duration. Guests may purchase beverages from the bar during the final hour of the cruise.
• Split bills are not available on board.
• Seating requests are not guaranteed; they are subject to availability on the day and at the discretion of the Cruise Director.

Dietary Requirements

• While vegetarian menu option is available, requests for dietary requirements, substitutions, or menu modifications (including gluten-free, nut-free, or dairy-free) cannot be accommodated.
• The onboard kitchens handle a variety of ingredients. Food prepared onboard may contain or come into contact with nuts, gluten, dairy and non-halal products.
• Guests with severe allergies or dietary sensitivities should use their own discretion when booking. The operator cannot guarantee an allergen-free environment and accepts no liability for allergen exposure.
• Information provided by staff & crew is for general guidance only and does not constitute dietary or medical advice.

Accessibility & Mobility

• This boat is not wheelchair accessible.
• The crew may assist guests with limited mobility during boarding, with guest or carer consent. No liability is accepted for such assistance.
• Some onboard amenities are accessible by stairs only. Cruises are not recommended for guests unable to use stairs.
• Storage for motorised wheelchairs or heavy/non-collapsible mobility devices is not available onboard or at the wharf.
• If a guest cannot board due to mobility limitations, a refund will be provided for the guest and one carer only.
• Prams are not permitted on board. Guests travelling with children in prams may request our crew to safely store the pram during boarding.
• Pets are not permitted on board. Registered guide dogs are welcome and permitted to assist guests who require them.

Children & Infants

• The child ticket age is 4-15 years.
• Infants who require their own seat or meals must be booked under a child ticket, as infant tickets do not include seating or catering.
• There are no baby-changing facilities onboard.
• Highchairs are not available due to safety reasons.

Responsible Conduct & Safety Regulations

• NSW Responsible Service of Alcohol (RSA) guidelines and house policies are strictly enforced. Non-compliance may result in removal of the individual or group from the vessel.
• Smoking is permitted only in designated areas.
• Sydney Harbour MARPOL regulations strictly prohibit throwing any objects into the harbour, including cigarette butts, bottles or glassware. Guests will be liable for any fines incurred.
• In the event of an escalation, guest details may be disclosed to authorities, if required, under privacy regulations.

Cancellation Policy

• Cancellation requests must be submitted via email to help@magisticcruises.com.au
• Refunds, where applicable, will be processed to the original payment method.
• No correspondence will be entertained for cancellations made after the free-cancellation period.
• A ‘no-show’ refers to any confirmed passenger who fails to board the vessel prior to scheduled departure. Please note, we make every effort to ensure our cruises depart on time. It is highly recommended that all passengers are ready for boarding 15 minutes prior to the stated time.

Individual Bookings & Cancellation

An individual booking is defined as all bookings having less than 10 passengers on a single E-ticket. Individual bookings require full payment at time of booking.

• Up to 4 days prior: Full refund
• Within 3 days: 100% cancellation fee
• Partial paid bookings: The balance must be paid 7 days prior to departure. Unpaid bookings will be auto-cancelled and deposit forfeited.

Group Bookings & Cancellation

Group bookings are defined as all bookings for 10 or more passengers on a single E-ticket. Group bookings can be made with a partial payment of 20% as deposit. The balance amount must be paid 7 days before the cruise date.

• Up to 7 days prior: Full refund
• Within 6 days: 100% cancellation fee
• Partial paid bookings: The balance must be paid 7 days prior to departure. Unpaid bookings will be auto-cancelled and deposit forfeited.

Changes & Transfers

Requests to change cruise dates must be submitted at least 72 hours prior to departure and are subject to availability. All requests for change of cruise date booking transfer are only accepted via email at help@magisticcruises.com.au.

Individual Bookings (up to 9 passengers)

Up to 4 days | 0% transfer fee
3 days - 1 day | 10% of ticket value (minimum $10 fee per person)
Last 24 hours | 50% transfer fee of total ticket value

Group Bookings (10+ passengers)

Up to 7 days | 0% transfer fee
6 days - 4 days | 10% of ticket value (minimum $10 fee per person)
3 days - 1 day | 50% transfer fee of total ticket value
Last 24 hours | 100% transfer fee of total ticket value

*The above transfer policy is not applicable for special event cruises like Australia Day, New Year’s Eve etc.